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Terms & Conditions


Because of the nature of the product and the manufacturing process sizes are only approximate and may vary slightly.

Shedding is a natural characteristic of a deep pile rug and is not deemed to be a fault. This is common on Acrylic and Wool rugs and should be taken into consideration when choosing a product suitable rug for your home.

Where browser settings vary there can be a slight variance in the colours seen by the customer.

If for any reason you are unhappy with the product a full refund will be given excluding the cost of postage. It is the responsibility of customers to ensure goods are packaged (in their original Packaging if possible) and reaches us in a re-saleable condition. Unfortunately all return postage costs are the responsibility of the customer. Once we have received the rug and are happy it has been returned in the same condition as it was dispatched, we will issue you with a full refund on the purchase price, minus our delivery costs.

Customers must inform us in writing by email of their intention to return goods within 14 calendar days from the day the order is delivered.

In the unlikely event that the goods we deliver are not what you ordered or are damaged / defective, or the delivery is of an incorrect quantity, you must notify us within 7 days of receiving it.